Privacy Policy
Last updated: December 28, 2024
1. Introduction
This Privacy Policy describes how TheHeights.ae ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website and use our services. This website is an independent real estate marketing portal and is NOT affiliated with, endorsed by, or officially connected to Emaar Properties PJSC.
2. Information We Collect
We collect the following personal information when you submit inquiries through our forms:
- Full Name
- Email Address
- Phone Number / WhatsApp Number
- Property Interest Preferences (optional)
3. How We Use Your Information
Your information is used solely for the following purposes:
- Lead Generation: To connect you with authorized real estate consultants and brokers who can assist with your property inquiries
- Marketing Communications: To send you updates about Dubai real estate opportunities, property information, and market insights (with your consent)
- Customer Service: To respond to your inquiries and provide support
4. Data Sharing
We may share your information with:
- Authorized real estate agents and brokers in Dubai
- Marketing partners for property-related communications
- Service providers who assist in our operations (hosting, analytics)
We do NOT sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission and secure storage practices.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically, lead data is retained for up to 24 months unless you request deletion.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Withdraw consent at any time
8. Cookies
Our website uses cookies to enhance your browsing experience and analyze website traffic. By using our website, you consent to the use of cookies in accordance with this policy.
9. Contact Us
For any questions about this Privacy Policy or to exercise your rights, please contact us at:
Email: privacy@theheights.ae
Website: theheights.ae
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page.